Evidence-based quality assurance

We manage clinical governance through our robust Clinical Governance Framework. This ensures effective, safe delivery across all our services.

Our framework draws on the experience of in-house experts in psychology, nutrition, physical activity and other lifestyle risk factors. Our experts provide quality assurance across all our interventions, which are data-led and outcome-driven.

All our services and products are underpinned by proven behaviour change best practice, theory and techniques. They comply with:

  • NICE and Office for Health Improvement and Disparities guidelines

  • NICE PH49 patient-centred principles

  • NICE PH53 guidelines for weight management

  • NICE NG209 guidelines on tobacco

  • COM-B Behaviour Change Framework

  • NCSCT (National Centre for Smoking Cessation and Training) research

Alongside this, a robust cycle of clinical governance, risk management, data analysis, product development, and acting on participant feedback, supports our continuous improvement approach and means we never stop learning, adapting and improving.

However, there is no ‘off-the-shelf’ solution when it comes to health.

The real power of our approach is the way we can tailor services to motivate and inspire the real people that are using them. This is what delivers lasting change.

Read our wellbeing stories to see the real impact we are having on people’s lives

Wellbeing stories
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